About Us
Vaultero
Vaultero is a UK online retailer specialising in reliable portable generators for home, outdoor, and emergency power.. We work with a small, curated range rather than a sprawling catalogue, because we'd rather stock fifty products we can vouch for than five thousand we can't.
Created around a simple idea
Vaultero started around one simple idea: that homeowners and outdoor enthusiasts deserve portable generators they can trust, not a gamble on whether a unit is genuine or a listing is accurate. It began as one person's idea late one evening, scrolling through supplier catalogues and feeling frustrated at how unreliable most portable generator retailers online had become — and it only became a real business because someone else believed in it enough to help build it properly. Vaultero exists today because that idea got taken seriously instead of staying a passing thought.
Who we are
We're a husband-and-wife team trading from Morecambe, Lancashire, and operating entirely online at vaultero.shop. Vaultero is genuinely just the two of us: one of us had the idea, and the other believed in it enough to help turn it into a proper store — from sourcing and listing every product to packing each order and answering your emails ourselves.
Our mission
Our mission is to make reliable portable generators accessible without the markup or the guesswork that usually comes with buying generators online. We want customers to be able to trust that what they see on a product page is exactly what arrives on their doorstep — genuine, in full working order, and exactly as described — and to build Vaultero's reputation on that consistency rather than on volume or discounting.
How we source
Chosen carefully, checked before it's listed.
Selection
Only products from established suppliers and distributors we know and trust.
Quality check
Condition, packaging and functionality reviewed before listing.
Careful packing
Each order prepared with care and packaged to travel safely.
Direct to you
Dispatched with tracking, straight to your UK address.
Order preparation
Because portable generators are heavy and easily damaged in transit if not packed properly, every order is packed by hand rather than run through automated packing. Each unit is wrapped and cushioned inside its box before dispatch, and we check every generator and pack for damage or tampering at the packing stage — not after a customer reports one. Orders are prepared in the sequence they're received, and we hold ourselves to the handling times stated on our Shipping Policy rather than treating them as a rough guide.
How we work
Day to day, Vaultero is run as a lean operation: we manage sourcing, listings, customer support, and order preparation ourselves rather than outsourcing them, which is why our contact details go to a real inbox and a real phone rather than a ticketing queue. When something goes wrong — a delay, a damaged item, a question about a product — we deal with it directly and aim to respond within the timeframe stated on our Contact page, not just when it's convenient.
Payment & pricing
Clear prices. Trusted ways to pay.
All card payments are processed securely through Stripe (Visa, Mastercard and American Express). All prices are shown in GBP as final prices — the amount you see on the product page is the amount you pay at checkout, with free UK delivery included. Full details are set out in our Shipping Policy and Returns & Refund Policy.
Get in touch
We'd genuinely like to hear from you — whether that's a question about a specific product, help choosing the right generator for your needs, or an issue with an order. You can reach us by email at contact@vaultero.shop, by phone on +44 7862 612053, or by post at 3 Whitegate, Morecambe, LA3 3BS, United Kingdom. Full details, our hours, and our typical response time are on our Contact page.
Thank you
Thank you for taking the time to read about who we are. Every order placed with Vaultero is what allows us to keep working with the suppliers we trust and keep the range small enough that we can stand behind every product in it — we don't take that for granted, and we appreciate every customer who chooses to shop with us instead of a larger, faceless catalogue.
Why shop with Vaultero
Carefully selected portable generators with clear, honest service.
Carefully Selected Products
Every product is chosen for its quality, authenticity and value before being added to our collection.
Trusted Suppliers
We carefully source our products from established suppliers and select items that meet our quality standards.
Free UK Delivery
Free delivery is included on every UK order, with no hidden shipping charges.
Free 14-Day Returns
Once your return request is approved, we'll email you a prepaid return shipping label with instructions. Refunds are issued within 7 days to your original payment method.
Secure Checkout
All card payments are processed securely by Stripe (Visa, Mastercard and American Express) and protected by 256-bit SSL encryption.
Customer Support
Need assistance before or after your purchase? Our customer support team is available during business hours by email and telephone.
Vaultero
Carefully selected portable generators for home, outdoor, and emergency power.
Contact
Business Address: 3 Whitegate, Morecambe, LA3 3BS, United Kingdom
Phone Number: +44 7862 612053
Email Address: contact@vaultero.shop
Business Hours: Monday–Friday, 9:00–17:00 UK