Last updated: 12 August 2026

Everything you need to know about ordering from Vaultero. Still stuck? Email contact@vaultero.shop.

Orders & Delivery

Where does Vaultero deliver?

Within the United Kingdom only — England, Scotland, Wales and Northern Ireland. We don't offer international shipping yet.

How long does delivery take?

3–8 business days for UK mainland, and 4–10 business days for the Scottish Highlands, Northern Ireland and UK Islands.

What is your order cut-off time?

14:00 GMT. Orders placed after that are treated as received the following business day.

How do I track my order?

We email you a tracking link as soon as your order is dispatched.

Is delivery really free?

Yes — every order ships free within the UK, with no minimum spend.

Payments

Which payment methods do you accept?

Visa, Mastercard and American Express, all processed securely through Stripe.

Is the checkout secure?

Yes — our site runs on 256-bit SSL encryption, and Stripe holds PCI Service Provider Level 1 certification, the highest available.

Are there any hidden fees?

No — the price shown at checkout, including free UK delivery, is the final price you pay.

Returns & Refunds

What's your returns policy?

Free returns within 14 days of delivery, on new, unused items.

How do I request a return?

Email contact@vaultero.shop with your order number; once approved, we'll email you a prepaid return label.

Who pays for return shipping?

Nobody — it's free, covered by the prepaid label we send once your return is approved.

Is there a restocking fee?

No — none, on any return.

Do you accept exchanges?

Yes, on new, unused items within the same 14-day window.

What if my item arrives damaged?

Contact us within 14 days of delivery with photos, and we'll arrange a replacement, exchange, or full refund at no cost to you.

When will I receive my refund?

Within 7 days of us receiving your return, plus 2–5 business days for it to show on your bank statement.

Products

Are your generators genuine and covered by warranty?

Yes — every generator we sell is brand new and sourced directly from authorised suppliers and distributors. We never sell used, refurbished, or unofficial product; each product page states clearly what's included in the box.

How should I store my generator?

As a general rule, keep your generator away from direct sunlight, extreme heat, and humidity, store it upright in a cool, dry, well-ventilated place, and run it briefly every few months if it's not in regular use. Always check the specific product page first, as storage recommendations can vary by product.

Contact

Business Address: 3 Whitegate, Morecambe, LA3 3BS, United Kingdom

Phone Number: +44 7862 612053

Email Address: contact@vaultero.shop

Business Hours: Monday–Friday, 9:00–17:00 UK